Help Desk

Responsibilities to include:

• Resolve client trouble issues through phone or ticketing system
• Follow procedures and service levels for resolving client issues within designated time frames Document all inbound technical support calls in ticketing system
• Provide professional well-written answers to client tickets
• Use professional phone etiquette when speaking to clients
• Manage multiple requests and work with manager to prioritize them
• Escalate client issues to technical support teams as needed, escalate technical issues using established procedures seek
• Participate actively in improving skills through meetings, online courses, articles, etc.
• Attend company meetings & functions
• Other duties as assigned by team leads

Job Requirements and Qualifications:

• 1-2 years of technical support experience in 24/7 call center environment (preferred)
• Familiar with web-based ticketing system
• Minimum certifications: of A+, Net+ and Microsoft
• Deadline driven, Customer Service fanatic
• Excellent, can-do, positive attitude and friendly personality
• Excellent problem-solving/troubleshooting abilities
• Effective communicator
• Accountable and responsible to company, team and self
• Thrives in fast-paced and demanding atmosphere
• Respectful of others' opinions and ideas
• Work ethic includes balance of 'work hard, play hard'
• Leadership abilities, self starter that helps to motivate peers