Help Desk


Responsibilities to include:

  • Resolve client trouble issues through phone or ticketing system
  • Follow procedures and service levels for resolving client issues within designated time frames Document all inbound technical support calls in ticketing system
  • Provide professional well-written answers to client tickets
  • Use professional phone etiquette when speaking to clients
  • Manage multiple requests and work with manager to prioritize them
  • Escalate client issues to technical support teams as needed, escalate technical issues using established procedures seek
  • Participate actively in improving skills through meetings, online courses, articles, etc.
  • Attend company meetings & functions
  • Other duties as assigned by team leads

Job Requirements and Qualifications:

  • 1-2 years of technical support experience in 24/7 call center environment (preferred)
  • Familiar with web-based ticketing system
  • Minimum certifications: of A+, Net+ and Microsoft
  • Deadline driven, Customer Service fanatic
  • Excellent, can-do, positive attitude and friendly personality
  • Excellent problem-solving/troubleshooting abilities
  • Effective communicator
  • Accountable and responsible to company, team and self
  • Thrives in fast-paced and demanding atmosphere
  • Respectful of others' opinions and ideas
  • Work ethic includes balance of 'work hard, play hard'
  • Leadership abilities, self starter that helps to motivate peers